Title: IVR Contact Center Solution Architect

Term: Contract

Location: North York, Ontario (Hybrid)

IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice
Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).
Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.
Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.




Experience Customizing Salesforce Components Apex| Flows and Process Builders.
Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.
Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.
Support Deployment and Lead the Teams.
Valuable to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)

📌 Ivr Contact Center Solution Architect North York (Canada)
🏢 Net2Source (N2S)
📍 Canada