Solutions Architect (Toronto)

Solutions Architect (Toronto)

30 Aug
|
Envision Technology Solutions
|
Toronto

30 Aug

Envision Technology Solutions

Toronto

We are looking for an experienced IVR / Contact Centre Solution Architect with strong expertise in Salesforce Service Cloud Voice (SCV) and Amazon Connect to design and implement scalable voice-enabled contact centre solutions.



  • Salesforce Service Cloud Voice & Amazon Connect

  • CRM, telephony & Contact Centre operations

  • Omni-Channel routing for voice & digital channels

  • Salesforce Apex, Flows & Process Builder

  • Salesforce integration with internal/external systems

  • Translate business requirements into technical solutions

  • Troubleshooting and solution implementation

  • Team leadership and deployment support

  • Experience with telephony service providers preferred


Ideal Candidate:


A robust Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.


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📌 Solutions Architect (Toronto)
🏢 Envision Technology Solutions
📍 Toronto

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