Enhance technical efficiency at the Canadian Institutes of Health Research as an IT Support Specialist. Focus on customer service, problem resolution, and technology management within a hybrid work setting. This IT-01 level role requires you to provide technical assistance for various devices and applications at CIHR.

It involves troubleshooting complex IT issues, managing service requests, and delivering training to enhance user experience. Collaborating with the IT Service Desk Senior Lead will drive improvements in our service delivery. Key Responsibilities:
Act as the first point of contact for IT support inquiries
Resolve issues involving software and hardware components
Use ITSM tools to track and manage service requests
Conduct user onboarding and technology training sessions
Support knowledge management efforts within the team Requirements:
Relevant post-secondary education in IT
Experience in technical support services
Proficiency in using IT Service Management tools
Solid understanding of cybersecurity principles
Recent experience in IT troubleshooting (last 2 years) Join CIHR to excel in providing comprehensive technical support and improving user satisfaction.

📌 It Support Specialist At Canadian Institutes Of Health Research Ottawa
🏢 Employment and Social Development Canada
📍 Ottawa