Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for guest services, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties
Greet guests upon arrival with a warm and welcoming demeanor.
Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
Handle guest inquiries, requests, and complaints with professionalism and courtesy.
Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
Operate phone systems to manage incoming calls and assist guests as needed.
Process reservations and cancellations through various booking platforms.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.




Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Qualifications
Previous experience in a hotel or hospitality environment is preferred.
Robust customer service skills with an emphasis on guest satisfaction.
Excellent phone etiquette and communication skills, both verbal and written.
Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
Proficient in using front desk software and phone systems; experience with property management systems is a plus.
Ability to work versatile schedule, including weekends and holidays as needed.
A positive attitude, strong work ethic, and ability to work well under pressure in a team-oriented environment.

Join us as we strive to create memorable experiences for our guests through exceptional service! Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person

📌 Front Desk Agent/night Auditor Estevan
🏢 Ramada-Estevan
📍 Estevan