Maximize your impact as a Production Support Technical Specialist at FNZ. Focus on resolving issues and implementing customer training in a energetic financial services setting. This role within FNZ’s Production Support Team requires a proactive Technical Specialist to lead customer interactions and incident resolutions.

You will establish and maintain compliance guidelines while training clients about FNZ’s platform capabilities. Your analytical skills and customer-centric approach will be essential in ensuring continued improvement and satisfaction. Key Responsibilities:
Resolve critical incidents and manage escalations
Lead training programs for FNZ client education
Establish documentation for tailored customer solutions
Provide compliance advice on platform functions
Mentor junior team members and foster capability growth Requirements:
5+ years’ experience in the financial services sector
Bachelor’s degree or relevant experience
Ability to operate independently and decisively
Robust organizational and time management capabilities
Highly effective written and oral communication skills Leverage your expertise to drive success for FNZ’s valued customers across the financial spectrum.

📌 Fnz Production Support Technical Specialist Toronto
🏢 FNZ
📍 Toronto