Join Octacom as a Senior Manager for Client Services in Richmond Hill, ON, focusing on enterprise client relations and service excellence. Transform the onboarding and implementation experience with strategic insights. In this full time role, you will take charge of enterprise client accounts, ensuring smooth service delivery and handling complex project management challenges.

You should possess 5+ years of experience in a B2B workplace, complemented by a proactive and improvement-focused mindset. This position emphasizes robust client communication and strategic problem-solving. Key Responsibilities:
Maintain primary contact for enterprise client accounts
Handle escalations and optimize resolutions
Manage project timelines from initiation to go-live
Track performance metrics and client feedback
Standardize service documentation and processes Requirements:
Bachelor's degree in Business or equivalent
Over 5 years in client management
2+ years with enterprise clients
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite Harness your project management and client engagement skills to enhance the client experience at Octacom.

📌 Enterprise Client Service Senior Manager Richmond Hill
🏢 Data Communications Management
📍 Richmond Hill