Become a key player in legal innovation as a Senior AI Builder & Analyst at Clio. This role focuses on building AI-driven tools that enhance customer support efficiency in a hybrid work setting.

Based in Burnaby, Calgary, or Toronto, you will work with the Customer Support team to design, refine, and implement AI-assisted workflows. Your role involves direct collaboration with multiple departments, ensuring that the built tools are optimized to replace manual processes. Your capacity for hands-on technical work will help shape the operations and ultimately improve the legal experience.

Key Responsibilities:



• Design AI workflows that improve support services • Maintain quality assurance tooling for conversation analysis • Develop dashboards to track support quality trends • Identify areas for AI implementation across teams • Automate reporting on support performance metrics

Requirements: • At least 4 years of experience in SaaS support • Proven experience in AI workflow building • Solid reporting and data analysis capabilities • Knowledge of essential support metrics • Ability to convey complex data clearly to stakeholders

Utilize your AI-building expertise at Clio to redefine the future of legal support. #J-18808-Ljbffr

📌 Lead AI Builder and Analyst at Clio (Winnipeg)
🏢 Clio
📍 Winnipeg