Director, Benefit Operations

18-Month Full-Time Contract | Edmonton, Alberta

Summit Search Group has partnered with OpenCircle to recruit a Director, Benefit Operations for an 18-month maternity leave contract. This is an outstanding opportunity for an experienced benefits leader to join a respected organization and lead the delivery of one of Canada's premier employee benefit programs.

Reporting to the Vice President, Benefit Services, you will oversee the day-to-day operations of the Benefit Services department, lead a high-performing team, strengthen member relationships, and drive continuous improvement across benefit programs and service delivery.

Key Responsibilities

- Lead the day-to-day operations of the Benefit Services team.
- Develop, mentor, and support a team responsible for benefit administration and member service.
- Drive operational excellence through process improvements and performance metrics.
- Oversee benefit program performance, vendor relationships, and service delivery.
- Monitor industry trends and recommend enhancements to benefit programs.




- Build strong relationships with members, carriers, and industry partners.
- Collaborate across the organization to deliver an exceptional member experience.

Qualifications

- 5+ years of leadership experience in group benefits, insurance, or employee benefits.
- Strong knowledge of benefit plan design, administration, legislation, and trust governance.
- GBA or CEBS designation is considered a strong asset.
- Proven leadership, relationship management, and operational improvement experience.
- Excellent analytical, communication, and problem-solving skills.

Why OpenCircle?

For nearly 40 years, OpenCircle has supported employers and employees through cutting-edge benefit solutions that promote healthier workplaces and stronger organizations. This is an opportunity to make a meaningful impact while leading a collaborative, high-performing team in a dynamic and purpose-driven organization.

📌 Director, Benefit Operations (Alberta Beach)
🏢 Summit Search Group
📍 Alberta Beach