Job Summary

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting product/services to enhance the overall customer experience.

Responsibilities
Handle incoming customer inquiries via phone, email, and chat
Provide accurate information about products and services
Process orders, returns, and exchanges
Perform data entry tasks accurately and efficiently
Upsell products or services to customers when appropriate
Communicate effectively with customers to ensure satisfaction
Analyze customer needs and recommend suitable solutions
Schedule service appointments for HVAC technicians
Handle customer follow-ups and service updates
Maintain daily office communication and job tracking




Provide qualified and friendly customer service
Coordinate with HVAC technicians and dispatch team

Requirements
Excellent phone etiquette and communication skills
Robust customer service and sales skills
Ability to analyze information and solve problems efficiently
Strong communication skills in English
Basic computer skills (email, scheduling, Microsoft Office)
Ability to multitask in a fast-paced setting
Bilingual proficiency is advantageous but not mandatory

Pay: $19.00 per hour

Benefits
Extended health care
On-site parking
Vision care

Work Location: In person

📌 Customer Service Representative Part Time Receptionist East Gwillimbury (Canada)
🏢 Coffee Heating and Air
📍 Canada