Join Onyx-Fire Protection Services as a Client-Focused Account Manager dedicated to fostering customer relationships and ensuring satisfaction. Support our expanding client base in fire protection services. This position entails managing client retention and presenting contract renewals while advocating for customer needs with the Operations team. Your ability to effectively communicate and build rapport will be key in managing a diverse portfolio of accounts and hitting retention targets.

Experience in B2B customer service is significant to handle the unique challenges of this industry. Key Responsibilities:
Foster long-term relationships through account management
Present and negotiate service contract renewals




Report on inspections and identify compliance needs
Advocate for clients to support service satisfaction
Meet and exceed client retention targets Requirements:
B2B customer service experience preferred
Knowledge in fire protection or electrical contracting is an asset
Solid verbal and written communication skills
Capable of multitasking across priorities
Proven track record managing significant revenue portfolios Bring your expertise in client relations to make a difference at Onyx-Fire Protection Services.

📌 Client Focused Account Manager Role Mississauga (Canada)
🏢 North American Security Services
📍 Canada