Become a Customer Service Representative with New Charter in Vancouver, BC, where you will provide exceptional support to clients and coordinate service requests. Be integral to delivering top-notch service.
This full time role requires you to manage customer inquiries, triage service requests, and ensure timely resolution by contacting the right technicians. Your ability to remain calm under pressure will help build strong relationships with clients, ensuring their needs are met and concerns addressed.
Key Responsibilities
Serve as the first point of contact for customer inquiries
Triage service requests and assign technicians effectively
Adjust schedules based on priority and workflow
Deliver calm, qualified support during urgent situations
Track customer communications and issue resolutions
Requirements
Excellent verbal and written communication abilities
Strong organizational skills for managing priorities
Customer-centric mindset with interpersonal skills
Effective critical-thinking and problem-solving capabilities
Composure in high-pressure situations
Support client needs while facilitating seamless communication and service resolution at New Charter in Vancouver.
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