Become a key player in our Contact Centre as a Team Lead in Quarry Park, Calgary. This hands-on leadership role combines taking calls and coaching, ensuring you remain both present and impactful. We are looking for a Contact Centre Team Lead who enjoys the thrill of frontline engagement while mentoring their team.

Within this role, you will foster a high-performance setting, directing daily operations while resolving customer concerns directly. Collaborating closely with Dispatch, you’ll play a vital part in scheduling technician visits. Key Responsibilities:
Lead the daily operations of the Contact Centre team
Handle both inbound and outbound customer interactions
Address escalation issues while coaching teams live
Track call metrics and service levels throughout the day
Conduct team huddles and train incoming representatives Requirements:
Minimum 2 years of experience in a Contact Centre
Prior supervisory or mentoring roles in customer service
Excellent conflict resolution and communication skills
Solid organizational skills under pressure
Experience with CRM systems preferred Leverage your customer service acumen and leadership capabilities while directly influencing team success in this role.

📌 Customer Service Centre Team Lead Calgary
🏢 TAPP Workforce Solutions
📍 Calgary