Elevate media brands with Viafoura as an Enterprise Customer Experience Manager. Focus on driving adoption, enhancing customer relationships, and maximizing contract value from our Toronto-based office or remotely.

At Viafoura, the Customer Experience Manager plays a crucial role in ensuring customer success throughout their partnership journey. This position involves guiding clients in technical adoption, owning key account relationships, and collaborating cross-functionally to advocate for customer needs. You will leverage creative strategies to boost community engagement and revenue growth responsibly.

Key Responsibilities: • Guide clients through platform implementation and adoption • Build deep relationships with key accounts and teams • Act as an advocate,



resolving issues with Product and Engineering • Manage revenue of $3-5M, focusing on renewals and upsells • Diagnose customer challenges, presenting clear ROI

Requirements: • Experience in managing complex customer accounts • Proven track record in retention and revenue growth • Genuine passion for customer success in SaaS • Strong leadership and cross-functional collaboration skills

Drive customer engagement and success at Viafoura while optimizing account management strategies. #J-18808-Ljbffr

📌 Customer Experience Manager at Viafoura (Winnipeg)
🏢 Viafoura
📍 Winnipeg