Senior Technical Analyst (3-5 years of experience) required to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow. )

Our public sector client is seeking a Technical Analyst (3-5 years of experience) to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow.

This role supports the rollout and ongoing operation of an enterprise M365/SharePoint Document Management Solution within a local public sector environment. The position focuses on application support, SharePoint administration, incident triage, and ServiceNow ticket management to ensure stable and effective service delivery. The Analyst will work closely with users and technical teams to support migrations, deployments, onboarding activities, and post-implementation stabilization.

Contract, Toronto, Working Hours: EST

Must Haves

- 3-5 years providing application support in an enterprise workplace
- Demonstrated support of Microsoft 365 and SharePoint Online including user support , configuration , and issue resolution
- Hands-on use of ServiceNow , incident triage , root cause analysis , and ITSM tools in a production environment
- SharePoint site administration including permissions management , site configuration , document libraries , and content structures
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience

Nice to Have

- Support of SharePoint migrations, deployments, or organization-wide implementations
- Development and maintenance of support documentation and knowledge base articles

Responsibilities





- Provide tiered application support for the M365/SharePoint environment including incident triage, issue analysis, and resolution
- Manage and track user-reported issues through the ServiceNow ticketing system
- Perform root cause analysis and coordinate escalations with technical teams
- Provide day-to-day administration support for SharePoint sites including permissions and site configuration
- Advise users on SharePoint site usage, document management practices, and governance standards
- Support migration and deployment activities by addressing post-implementation issues and stabilizing the user environment
- Maintain support documentation, procedures, and knowledge base articles

Senior Technical Analyst (3-5 years of experience) required to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow. )

Our public sector client is seeking a Technical Analyst (3-5 years of experience) to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow.

This role supports the rollout and ongoing operation of an enterprise M365/SharePoint Document Management Solution within a local public sector environment. The position focuses on application support, SharePoint administration, incident triage, and ServiceNow ticket management to ensure stable and effective service delivery.



The Analyst will work closely with users and technical teams to support migrations, deployments, onboarding activities, and post-implementation stabilization.

Contract, Toronto, Working Hours: EST

Must Haves

- 3-5 years providing application support in an enterprise environment
- Demonstrated support of Microsoft 365 and SharePoint Online including user support , configuration , and issue resolution
- Hands-on use of ServiceNow , incident triage , root cause analysis , and ITSM tools in a production environment
- SharePoint site administration including permissions management , site configuration , document libraries , and content structures
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience

Nice to Have

- Support of SharePoint migrations, deployments, or organization-wide implementations
- Development and maintenance of support documentation and knowledge base articles

Responsibilities

- Provide tiered application support for the M365/SharePoint environment including incident triage, issue analysis, and resolution
- Manage and track user-reported issues through the ServiceNow ticketing system
- Perform root cause analysis and coordinate escalations with technical teams
- Provide day-to-day administration support for SharePoint sites including permissions and site configuration
- Advise users on SharePoint site usage, document management practices, and governance standards
- Support migration and deployment activities by addressing post-implementation issues and stabilizing the user environment
- Maintain support documentation, procedures, and knowledge base articles

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📌 Senior Technical Analyst (3–5 years of experience) required to support/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow. (192750)
🏢 S.i. Systems
📍 Toronto