Lead customer service initiatives as a Customer Service Technician with Comtech Telecommunications Corp. in Current Brunswick, Canada. Apply your deep technical knowledge in VoIP and IP networking for effective issue management. In this senior position, you will offer advanced support and troubleshooting for various customer issues related to hardware and software.

Collaborate closely with engineers and product teams while handling escalated tickets. Also, facilitate customer meetings to gather information and ensure effective communication of resolutions. Key Responsibilities:
Provide expert troubleshooting for customer technical issues
Work with engineers to resolve escalated tickets
Facilitate customer calls and document outcomes
Assess system configurations for continuous improvement
Support troubleshooting during customer site visits Requirements:
5+ years of experience in customer service and networking
Strong VoIP and technical expertise in telecommunications
Knowledge of cabling, switches, and routers
Excellent interpersonal and communication skills
Willingness to work flexible schedule as necessary Bring your technical acumen and exceptional customer service skills to Comtech's creative team.

📌 Comtech Customer Service Technician Lead Fredericton
🏢 COMTECH TELECOMMUNICATIONS
📍 Fredericton