Be a pivotal leader at Aquilini Development, managing the Customer Care Team to provide outstanding support to homeowners throughout their ownership journey. Your expertise will define our service quality. As the Director of Homeowner Support, you are responsible for ensuring all customer interactions are handled professionally and efficiently.

Your hands-on approach will include conducting inspections, managing customer tickets, and providing essential training to your team. You will work cross-departmentally to address homeowner needs and elevate overall service standards. Key Responsibilities:
Conduct internal home inspections during construction
Collaborate across departments for quality assurance
Manage ticket logs for customer inquiries and issues
Oversee post-completion warranty projects
Lead training sessions for customer care staff Requirements:
At least 5 years in customer service in real estate
3 years of management experience required
Solid organizational and time management skills
Excellent communication abilities
Vehicle access for site-related travel Drive exceptional homeowner experiences and foster effective communication at Aquilini Development.

📌 Aquilini Director Of Homeowner Support Vancouver
🏢 Aquilini Development
📍 Vancouver