Job Title:

Client Implementation Specialist

Overview:

The Client Implementation Specialist engages current clients and manages the full implementation phase. This position is the client’s main point of contact during implementation and is responsible for overall client success and satisfaction during the implementation of our products/services.

Essential Duties and Responsibilities:
Complete client shell setup and dashboard creation in Prism (HRIS) for current clients.
Manage multiple client implementations, run first payroll(s), and train newly onboarded clients.
Act as a liaison between internal stakeholders.
Develop and execute implementation project plans.
Consult with clients to determine payroll, HR, and benefit needs; recognize client business concerns and recommend and implement an appropriate solution.
Maintain Client Space (CRM) by updating milestones, tasks, and other related items.
Work with Business Consultant to initiate the client implementation process.
Review and audit client payroll and HR data for accuracy.
Understand our Service Types and Service Model to facilitate client transition to the ongoing service model.

Knowledge,



Skills, and Abilities:
HR/Payroll Outsourcing and/or PEO industry knowledge required
HRIS/CRM/Systems experience
Payroll & tax subject matter knowledge
Analytical skills
Time management skills
Excellent written and verbal communication
Project management skills
Problem-solving skills
Office product knowledge

Education & Experience:
Associate degree preferred
3 years related experience required

Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Frequently required to sit; occasionally required to stand and walk.
Specific vision abilities required include close vision, color vision, and ability to adjust focus.
Frequently required to talk and hear.
Moderate concentration/intensity, which includes prolonged mental effort.
Average memory, taking into consideration the amount and type of information.
Noise level in the work setting is usually moderate.
SolvoHRGlobal

$75,000 - $82,500 a month

📌 Client Implementation Consultant Montreal (Canada)
🏢 Roman Health Pharmacy
📍 Canada