Join Our Business Transformation Architect (Service Designer) Talent Network – Future Opportunities

About this campaign:

We’re building a network of Business Transformation Architect (Service Designer) for anticipated future opportunities with our clients within Ottawa. This is not a posting for a specific position. By joining our talent network, you’ll be considered for upcoming roles.

What we’re looking for:

- 5+ years of experience as a Business Transformation Architect/Service Designer on projects for large organizations with 5,000+ employees
- Act as a lead Business Transformation Architect/Service Designer to drive the strategic design and implementation of capabilities and components to enhance customer experiences and operational efficiencies.
- Plan and conduct qualitative and quantitative user research (interviews, contextual inquiries, surveys).
- Map the current state of services (e.g., customer journeys, service blueprints, ecosystem maps).
- Lead the development and execution of user-centered design processes, ensuring that all service touchpoints are seamlessly integrated and aligned with business goals.
- Collaborate with cross-functional teams to identify and address user needs, create detailed service blueprints, and utilize data-driven insights to inform design decisions.




- Develop prototypes of service touchpoints (low to mid-fidelity), such as mock-ups of service processes, scripts, or interfaces.
- Ideally holds a Lean Six Sigma Certification or equivalent.

Location:

Potential opportunities across Ottawa. Work arrangements (remote/hybrid).

How the talent network works:

- Apply once to join the network.
- We’ll review resumes on a rolling basis and may invite you to pre-screen for upcoming opportunities.
- As roles open, we’ll contact candidates who match the requirements.

How to apply:

- Interested candidates are encouraged to submit their resumes in confidence to [email protected] or via the Akkodis Canada website.

We thank all applicants for their interest in this prospect. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

📌 Business Transformation Consultant (Ontario)
🏢 Akkodis
📍 Ontario