Enhance client satisfaction at American Express as a Bilingual Customer Service Qualified in a hybrid work setting. Your focus will be on delivering outstanding support to Card Members through effective communication.

American

Express is looking for a bilingual candidate to assist their Card Members with various service inquiries. You’ll use your customer care skills to improve Member engagement and solve inquiries with professionalism. This role requires effective multitasking and the ability to manage requests during flexible schedule. Key Responsibilities:
Provide extraordinary service to inbound calls and chats
Proactively address customer account inquiries
Utilize problem-solving skills to enhance service outcomes




Engage Members with personalized product offers
Monitor and meet performance targets consistently Requirements:
Bilingual capabilities in French and English are essential
Solid communication and analytical skills required
Navigate customer interactions quickly and efficiently
Positive attitude in challenging scenarios is essential
Flexibility to work evenings and weekends is necessary Your bilingual expertise will significantly impact customer interactions at American Express, helping foster deeper connections and satisfaction.

📌 American Express Bilingual Customer Service Role Toronto
🏢 American Express
📍 Toronto