We are seeking a Front of House Manager to lead our service team with professionalism, energy, and a passion for hospitality.

As the Front of House Manager, you will be responsible for creating a polished, seamless dining experience while fostering a culture of teamwork, accountability, and growth.

What We’re Looking For

We are searching for a leader who is:
Confident, energetic, and genuinely passionate about hospitality
Able to inspire, coach, and elevate the performance of the service team
Skilled at anticipating guest needs and handling service with poise
Organized and solutions-focused in a dynamic, fast-paced environment

Qualifications
2–3+ years of leadership experience in an upscale or fine dining workplace
Strong knowledge of food, wine, and cocktail service standards
Excellent communication and interpersonal skills
Ability to manage guest concerns with professionalism and empathy
Availability to work evenings, weekends, and holidays
Smart Serve (or equivalent) certification and Food Safety knowledge an asset

Responsibilities




Oversee front-of-house operations and service standards during service
Lead, train, and mentor hosts, servers, and bartenders
Manage reservations, floor plans, and guest flow to optimize service
Support guest recovery with grace, ensuring every guest leaves satisfied
Collaborate with management on events, promotions, and daily operations
Maintain dining room presentation, cleanliness, and overall readiness
Uphold health, safety, and service compliance standards

Perks & Perks
Competitive salary with advantages package (based on eligibility)
Opportunities for professional growth and career advancement
Staff meals and dining discounts
A dynamic, supportive work culture
Being part of one of Ottawa’s most acclaimed fine dining teams

If you are a polished leader with a passion for hospitality and the ability to elevate both guest and team experiences, we invite you to join us at Mati Crudo + Charcoal.

📌 Front Of House Manager Ottawa
🏢 Mati Crudo + Charcoal
📍 Ottawa