Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our agile team. The Service Advisor acts as the primary point of contact between customers and our service department, ensuring a seamless experience from vehicle check-in to completion of repairs. This role requires excellent communication skills, mechanical understanding, and a passion for delivering exceptional customer service. Prior dealership or mechanic experience is highly valued, and the ideal candidate will be adept at upselling services to enhance customer satisfaction and business growth.

Duties
Greet customers warmly and listen carefully to their vehicle concerns
Explain repair recommendations clearly and accurately, utilizing mechanical knowledge
Prepare detailed service estimates and communicate them effectively to customers
Coordinate with technicians to prioritize and schedule repairs
Upsell additional services or maintenance based on customer needs and vehicle condition
Handle cash transactions accurately and maintain proper documentation
Follow up with customers regarding vehicle status and ensure satisfaction upon completion
Maintain organized records of service orders, parts,



and customer interactions
Promote additional products or services that benefit the customer's vehicle health

Qualifications
Previous dealership experience or mechanic background preferred
Solid mechanical knowledge of automotive repair and maintenance procedures
Excellent customer service skills with the ability to build rapport and trust
Sales experience, including upselling techniques, is a plus
Ability to handle cash transactions responsibly and accurately
Exceptional communication skills, both verbal and written
Ability to work in a fast-paced setting while maintaining attention to detail
Basic computer proficiency for managing service records and estimates

This position offers an engaging work environment where technical expertise meets exceptional customer care. The ideal candidate will be passionate about automobiles, dedicated to providing outstanding service, and eager to contribute to the success of our dealership.

Job Type: Full-time

Pay: $20.00-$30.00 per hour

Benefits:
Extended health care
On-site parking

Work Location: In person

📌 Automotive Service Advisor Greater Sudbury
🏢 Gregory K & Son Sales and Service
📍 Greater Sudbury