Job Overview

Customer service representatives are the first point of contact for orders. They help customers with status of orders, updates as well as their questions and complaints.

Responsibilities and Duties
Answer client calls, identify their needs and respond in a qualified, effective and courteous manner
Serve as first point of contact for orders
Enter and process orders
Respond to client e-mails and transfer to the appropriate department for resolution.
Provide assistance and problem resolution to clients in areas of order status and product availability.
Accomplish any other task related to customer service

Qualifications
2 to 5 years’ experience in customer service
Competent in MS Office Suite
A team player that works effectively under stress Is autonomous, self-starter and can time-management
Flexibility and Adaptability
Listening skills are a must for this position – understanding the customer’s needs
Bilingual: Excellent communication skills in French and English

Assets

Knowledge of JD Edwards system

Benefits:
Dental care
Extended health care
Life insurance
In office parking

Work Location: In person

📌 Customer Service Representative Montreal (Canada)
🏢 Primo International
📍 Canada