Bilingual Insurance Customer Service Representative (Spanish/English) – Desjardins Agency

Tullo Insurance and Financial Services Inc. has been a trusted Desjardins Insurance Agent in Etobicoke since 2008, ranked among the top 10% of Desjardins agencies for client service. We're growing our team and looking for a licensed, Spanish-speaking insurance professional to help us better serve our diverse client base.

About the Role
As a Customer Service Representative, you'll manage an existing book of clients — handling policy servicing, renewals, and sales for auto, home, life, and business insurance. You'll be a key point of contact for our Spanish-speaking clients, ensuring they get the same high level of service we're known for.

Responsibilities
Service and grow an existing client book (policy changes, renewals, quotes)
Provide sales and cross-selling of auto, home, life, and business insurance products
Process applications, claims guidance, and payment follow-ups
Build long-term client relationships through proactive, personalized service
Customer service orientation with a proactive approach to problem solving and client engagement

Requirements




OTL (Other than Life) license — required
LLQP (Life License Qualification Program) — preferred
Fluent in Spanish (preferred) and English
Solid communication and customer service skills
Insurance experience an asset but not required for the right candidate

What We Offer
Competitive salary based on experience and licensing
Benefits package for full-time team members
Full time and part-time options available
Bonus based on performance
Commissions based on sales

Why This Is a Great Place to Work
You're treated like family, not just an employee
Annual Employee Appreciation Day
We celebrate everyone's birthday
End of the year Team Member Party
Supportive, established agency environment with an experienced mentor (Insurance experience since 1993, CIP designation)

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:
Casual dress
Dental care
Extended health care
In office parking
Paid time off
Vision care

Work Location: In person

📌 Insurance Account Manager Spanish Speaking Preferred Toronto
🏢 Tullo Insurance and Financial Services Inc., Agent for Desjardins Insurance / www.nandotullo.com
📍 Toronto