Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for adaptable workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.

Duties
Respond promptly and professionally to customer inquiries via phone, email, and chat in both English and Spanish.
Provide accurate information regarding products, services, and company policies to ensure customer satisfaction.
Assist customers with order processing, data entry, and account management tasks.
Identify opportunities for upselling and cross-selling products or services to enhance customer value.
Maintain detailed records of interactions, transactions, and feedback using data entry tools.
Demonstrate excellent phone etiquette and communication skills to build rapport with diverse clients.
Analyze customer feedback and issue reports to identify trends and suggest improvements.
Collaborate with sales teams to support promotional campaigns and achieve sales targets.




Manage multiple tasks efficiently while maintaining high-quality service standards.
Uphold company policies and procedures consistently across all customer interactions.

Qualifications
Proven experience in customer service roles, preferably within a multilingual workplace.
Fluency in English and Spanish, with excellent verbal and written communication skills in both languages.
Robust data entry skills with attention to detail and accuracy.
Demonstrated analysis skills to interpret customer data and feedback effectively.
Knowledge of sales techniques, including upselling strategies.
Exceptional phone etiquette and professional communication abilities.
Ability to handle high-volume inquiries with patience and professionalism.
Familiarity with CRM software or other customer management tools is preferred.
Strong organizational skills with the ability to prioritize tasks efficiently.

"TGIT01"

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Experience:
Spanish: 3 years (required)
Bilingual Customer Service : 3 years (required)

Work Location: Hybrid remote in York, ON (York District)

📌 Call Centre Agent York (Canada)
🏢 Compunnel
📍 Canada