Join the Constellation Software team as a Desktop Support Technician in Markham, ON. This hybrid role combines technical proficiency across multiple platforms with superior customer service.

In this position, you will provide advanced technical support and manage endpoints in a multi-location workplace. The ideal candidate has a solid foundation in Windows, macOS, and Microsoft 365, alongside exemplary customer service skills. You will collaborate with cross-functional teams to resolve issues and mentor junior staff members.

Key Responsibilities:
Deliver advanced troubleshooting for desktop and mobile devices
Administer and support Microsoft Intune and Apple Business Manager
Maintain device compliance and security policies
Assist in asset management and device lifecycle
Contribute to IT projects and operational improvements

Requirements:
5+ years supporting enterprise desktop settings
Robust experience in Microsoft 365 and support
Knowledge of endpoint management practices
Background in IT service management principles
Customer-focused with strong analytical skills

Drive improvements in user experience and operational processes as part of the Perseus Group.
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📌 Desktop Support Technician Hybrid Role Markham
🏢 EWS Group
📍 Markham