Step into a vital role at Hydro One as the Customer Operations Lead in Woodstock, Ontario. Oversee and enhance the delivery of essential electrical services to customers.

This managerial position emphasizes the provision of high-quality customer services while supervising diverse teams within the operations center. You will be responsible for staff organization, compliance with health and safety standards, and the management of electrical service requests. Your leadership will be pivotal in promoting a cooperative work workplace.

Key Responsibilities:
• Supervise and guide customer service staff
• Ensure adherence to operational regulations and quality standards
• Oversee scheduling and staff performance management




• Prepare operational reports and manage resources
• Foster a positive work culture to enhance efficiency

Requirements:
• Significant experience in customer service operations
• Solid leadership and project management skills
• Proven ability to handle electrical utility challenges
• Knowledge of safety regulations applicable to utilities
• Excellent interpersonal and communication abilities

Play a crucial role in delivering top-notch customer experience at Hydro One.
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📌 Hydro One Customer Operations Lead Ontario
🏢 Hydro One
📍 Ontario