4Seasons Transportation provides safe, calm, and compassionate transportation for students living with disabilities. Our mission is to enhance the quality of transportation for all students with special needs, while fostering a supportive and inclusive environment for our team.We were named one of Canada's Most Admired Corporate Cultures in 2024 celebrated for our commitment to values-based leadership, employee well-being, safety excellence, and solid team collaboration. At 4Seasons, we champion professional growth and inclusive leadership at every level of the organization.Position OverviewThe Dispatch Coordinator plays a vital role in supporting 4Seasons Transportation's logistics and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff. A key part of the role includes finding last-minute coverage for absences. The Dispatch Coordinator is the frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to safe, reliable, and timely student transportation.Schedule: Monday-Friday, 10:00 AM - 6:00 PMRoute Monitoring and CoverageTrack live route progress to ensure timely student pickups and drop-offsMonitor route accuracy and verify correct locationsManage coverage in response to last-minute book-offsCommunication and SupportCommunicate professionally with guardians and school contacts regarding delays, incidents, or concernsRespond promptly to inquiries, disruptions, and routing issuesAnswer phone calls professionally,



maintaining a calm and solution-focused approach under pressureIncident and Emergency ResponseAct as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergenciesInitiate appropriate actions, including contacting other 4Season departments and calling 911 on staff's behalf when necessaryCollaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctionsAvailability and FlexibilityProvide additional support outside regular hours as needed, including evenings and weekendsQualifications:Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to applyStrong computer literacy and ability to quickly learn new tracking and dispatch systemsClear, kind, and professional verbal and written communication skillsExcellent customer service skills, with the ability to remain calm and solution-focused under pressureExperience working effectively in a team environmentDemonstrated organizational, decision-making, and problem-solving abilitiesExperience in a leadership role is considered an assetFamiliarity with 4Seasons Transportation's policies, procedures, and student care standards is an advantageMultilingual candidates are encouraged to applyPersonal Attributes:Adaptable, reliable, positive, proactive, and self-motivatedStrong customer service orientation with a calm, supportive approachTeam-oriented with a strong commitment to safety, student care, and community valuesDemonstrated leadership skills and the ability to take initiative#J-18808-Ljbffr

📌 Airport Dispatch Agent (Winnipeg)
🏢 4Seasons Transportation
📍 Winnipeg