Join the company as the Director of CX Strategy & Systems, where you will innovate customer engagement through technology leadership. Drive operational excellence across critical business systems.As Director, you will lead the strategic roadmap for customer experience technology, guiding a high-performing team of analysts and program managers. Your proven leadership and project management skills will shape the company’s approach to customer engagement, ensuring alignment with business goals. You’ll also play a key role in AI adoption to enhance customer service delivery.Key Responsibilities:
Lead and mentor a team of BSAs and TPMs
Establish explicit acceptance criteria and UAT protocols
Communicate effectively with executive stakeholders




Manage the lifecycle of CX technology initiatives
Benchmark and integrate emerging CX technologiesRequirements:
Bachelor’s degree in relevant field; MBA preferred
15+ years in Business Systems, including CX leadership
Successful track record in technology project delivery
Experienced with Salesforce and other CX tools
Excellent negotiation and stakeholder management abilitiesRedefine the customer experience landscape by leading cutting-edge technological strategies at the company.#J-18808-Ljbffr

📌 Director Of Cx Strategy & Systems Toronto (Canada)
🏢 United States Digital Space
📍 Canada