At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable, and intuitive, with a genuine interest in the well‑being of others around you, we invite you to discover how you can thrive at Westin.Full time/permanentMust have previous experience in a similar role in a similar size/type of propertyThe Impact You’ll Make:Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.The Guest Service Supervisor oversees the supervision of the Front Office Department, which includes the command center, front desk, bell services and valet team. Ensure the Westin standards are being adhered to with our service levels and abide by all Westin and Marriott standards, policies and proceduresThe Wellness you Deserve:We’ll support you in and out of the workplace by offering:Team-spirited coworkers & encouraging managementLearning and development opportunitiesReward and Recognition ProgramsStaff Accommodation (based on availability)Enjoy Discounted Hotel stays with Marriott ‘Explore’ ProgramComplimentary Staff MealSummer & Winter Wellness Package up to $2000/yrWhat we are looking for:A warm, people-oriented demeanorA team-first attitudeInspired to help and interact with othersPosition Requirements:Council, coach, and motivate the front office teamPrepare the associates for future positions, challenge them to achieve moreAssist the Front Office Manager/Guest Services ManagersAssist with duties and responsibilities of Front Desk Agents and Attendants:



answer phones; guest check-ins/outs; Front Desk duties; In Room Dining preparation and deliveryAssign room according to guest request and preferences whenever possiblePre-register designated guests and prepare key packets.Organize and coordinate check-in/pre-registration procedures for arriving groups.Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staffConfirm reservations and cancellationsEnsure rates match market codes and document exceptionsVerify and adjust billing for guests.File guest paperwork or documentationSet up/process all guest check-ins/check-outsActivate room keysIdentify any over-commitmentsRun daily reports and secure valid paymentFollow up with guests to ensure their requests or problems have been met to their satisfactionReceive, record, and relay messages accurately, completely, and legiblyWelcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals withdisabilities; thank guests withgenuine appreciationServe as a departmental role modelDevelop and maintain positive working relationships with others; support team to reach common goalsComply with quality assurance standardsUse Microsoft Office, Lightspeed, MicrosSet a good safety exampleEnter and locate information using computers and/or PMS (Property Management Systems)Perform other reasonable job duties as requested by ManagementAll other duties as assignedSkills & Experience:Leadership and supervisory experience preferredStrong communication skills, both verbal and written,



and a passion for dealing with and emotionally connecting with othersMust be able to build and maintain credibility and relationships with customers (internal and external)Ability to access, input, analyze and retrieve information from computersDetailed knowledge of Whistler area and available servicesMinimum of two years' experience in a customer service environmentPrevious experience in a similar role in a similar size/type of propertyGeneral Requirements:Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephonesusingappropriate etiquette Coordinate tasks and work with other departmentsFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assetsComply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBCMust be able to lift to 15 lbs. on a regular and continuing basisStand, sit, or walk for an extended period of timeAbility to provide a satisfactory criminal record checkHealth & Safety:Health & Safety is at our core!Safety orientations to ensure you feel safe at workProud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standardsReport any unsafe conditions, practices, or injuries to their supervisor as soon as possibleMonthly safety committee meetingsYou're welcome hereOur highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal chance employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.#J-18808-Ljbffr

📌 Guest Service Supervisor - $46,000 A Year (Winnipeg)
🏢 HAC Québec sec
📍 Winnipeg