- Responsible for the operation of food services, housekeeping, and resident laundry in a Senior living setting
- Leads preparation and delivery of resident and client catered functions
- Performs monthly Food Safe and Food Management Audits on a timely manner
- Collect weekly Resident Satisfaction Survey
- Perform monthly Housekeeping and Laundry Audits
- Participates in Monthly Resident Council Meetings
- Contributes to the Social Club, Total Quality Management, Business Planning, Capital Equipment requirements and recommendations
- Prepares for and participates in PIR audits, Accommodation Standards, Accreditation, and Alberta Facility reviews
- Attends ARAMARK meetings and functions
- Performs/delegates all work in accordance with Client and ARAMARK policies and procedures
- Participates in Human Resources functions, including recruiting, training, coaching, scheduling, payroll, and employee performance management
- Ensure all invoices are posted in E4W
- Leads daily pre-shift huddles with the team
- Displays polite, spirit-of-service attitude towards customers and co-workers.
- Proactively resolve resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution.
- Report and upload all employee injuries and near misses with focus on recommendations for prevention of future incidents to Global Metrics Monitor (GMM)

Requirements

- Excellent communication skills both verbal and written.
- Must have the ability to communicate effectively with residents, clients, staff, and co-workers.
- Must have the physical capabilities required for light lifting and frequent walking




- Must be flexible and adapt easily to changes in schedule, work assignments and environment.
- Minimum 2-year College Diploma with a Management, Hotel/Restaurant or Dietetic specialty, or 5 years related experience
- Advanced Food Safety Certification
- 2 years minimum experience in a unionized environment
- Previous Experience Required 2 years minimum experience in a Healthcare environment.
- First Aid Certification is an asset
- Word, Excel and Outlook knowledge is required

Core Competencies

Demonstrates expertise in food service operations, housekeeping, and resident care within a senior living environment, ensuring compliance with safety standards and effective communication with residents and staff. Proficient in managing audits, employee performance, and fostering a positive service culture.

Highest-signal resume keywords

- Food Safety Certification
- Healthcare Experience
- Unionized Environment Experience
- Management Diploma
- Communication Skills

Hard Skills

- Food Management Audits
- Housekeeping Audits
- Laundry Audits
- Resident Satisfaction Surveys
- Employee Performance Management
- Light Lifting
- Scheduling
- Payroll Management

Soft Skills

- Problem Solving
- Team Leadership
- Customer Service
- Flexibility
- Adaptability

Certifications & Qualifications

- Advanced Food Safety Certification
- First Aid Certification

Industry Keywords

- Senior Living
- Catering Functions
- Total Quality Management
- Accreditation
- PIR Audits

Tools & Technologies

- E4W
- Word
- Excel
- Outlook

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📌 Assistant Hospitality Services Manager (Kamloops)
🏢 Jobtailor
📍 Kamloops