Drive IT service management enhancements as a Senior Business Analyst for the Government of Newfoundland & Labrador. Utilize your expertise in a hybrid working format to improve service efficiencies.The Government of Newfoundland & Labrador is seeking a Senior Business Analyst to lead the transition to a recent ITSM solution in the OCIO. Your role encompasses business analysis, requirements development, and cooperative solution design with various stakeholders. You will document existing workflows, conduct gap analyses, and guide the team in aligning ITIL best practices.Key Responsibilities:
Lead the documentation and validation of business and technical requirements
Facilitate process-mapping sessions and workshops




Analyze service management capabilities and propose improvements
Document integration needs and data migration strategies
Support the CMDB readiness and validation activitiesRequirements:
Minimum 7 years of relevant Business Analysis experience
Significant experience in ITSM solution design and implementation
Familiarity with Freshservice, Ivanti, or equivalent platforms
Solid understanding of ITIL processes
Excellent verbal and written communication skillsLeverage your ITSM expertise to drive impactful improvements in government service delivery.#J-18808-Ljbffr

📌 Senior Business Analyst Itsm Solution Design St John's (St. John's)
🏢 SereneAid
📍 St. John's