Become a leader in customer operations with Affirm as Director of Vendor Strategy & Execution. Drive innovation and efficiency in global vendor management while enhancing the customer experience.

As a pivotal member of the operations team, you will take charge of Affirm's customer operations vendor program, specifically the oversight of our global BPO relationships. Your role is essential in implementing AI solutions and fostering a customer-centric culture across the vendor network. You'll partner with various stakeholders to improve service delivery and ensure compliance, making a significant impact on customer satisfaction and operational excellence.

Key Responsibilities:
• Oversee strategic vendor operations and governance
• Implement creative resolutions for customer issues




• Collaborate with product teams to enhance automation
• Analyze performance trends to guide leadership decisions
• Facilitate vendor performance management and accountability

Requirements:
• 15+ years in senior customer operations roles
• Extensive experience with global vendor partnerships
• Strong track record of implementing AI technologies
• Proven success in leading cross-functional initiatives
• Exceptional analytical and communication abilities

Contribute to affirming customer-centric values through your leadership in vendor management and operational excellence.
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📌 Affirm Director of Vendor Strategy & Execution (Manitoba)
🏢 Affirm
📍 Manitoba