Lead customer service excellence as a Supervisor in Dexterra Group's vibrant airport environment. Use your leadership skills to enhance passenger experiences and manage frontline teams.

As a Customer Care Supervisor, you'll oversee the performance of customer service teams while ensuring operational efficiency and professionalism. Your role is vital for resolving passenger queries and complaints, maintaining high service standards, and collaborating effectively with colleagues. This position is perfect for individuals who thrive in fast-paced and dynamic public-facing activities.

Key Responsibilities:
• Oversee and mentor frontline customer care teams
• Address and resolve customer complaints escalated to you
• Ensure service excellence through ongoing training




• Maintain effective passenger flow in controlled areas
• Prepare Incident Reports for safety and service events

Requirements:
• 2-3 years of supervisory experience in customer service
• Strong leadership and communication skills
• Enjoy working with the public and managing teams
• Transparent criminal record and eligibility to work in Canada
• Physically capable of managing queue control elements

Utilize your skills in customer service, lead teams, and ensure operational efficiency at Dexterra Group.
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📌 Customer Care Supervisor at Dexterra Group (Ontario)
🏢 Dexterra
📍 Ontario