Become a crucial link in emergency services as a Fire Department Dispatcher for the City of Richmond Hill. This role requires robust communication and the ability to operate in a high-stress environment.

The Alarm Room Operator (ARO) works under the Communications Officer, managing both fire department call-taking and dispatch duties. Key responsibilities include receiving emergency calls, dispatching personnel via the Computer-Aided Dispatch system, and maintaining safety with field personnel. Applicants should be adept at communicating clearly and remain calm during critical incidents.

Key Responsibilities:



• Receive and evaluate emergency and non-emergency calls • Dispatch fire department personnel using CAD technology • Monitor radio traffic and ensure responder safety • Maintain accurate incident records and updates • Interpret and relay critical information expediently

Requirements: • Grade 12 diploma or equivalent required • Completion of an Emergency Telecommunication Program • First Aid and CPR certification necessary • Strong verbal communication in high-pressure situations • Ability to work rotating shifts

Support emergency services development with effective communication skills and strong judgment as an Alarm Room Operator. #J-18808-Ljbffr

📌 Fire Department Dispatcher Richmond Hill (Winnipeg)
🏢 City of Richmond Hill
📍 Winnipeg