Provide outstanding technical support as a Senior Support Engineer with Dialpad, specializing in telecommunications and cloud services. Drive resolution and ensure customer satisfaction across platforms.

In this role, you will support Dialpad's cutting-edge communications platform by managing complex issues and enhancing user interaction. Collaborate closely with various teams—Sales, Engineering, and Product—to deliver advanced solutions and improve customer experiences. Candidates should have a robust foundation in network technologies and a passion for customer service.

Key Responsibilities:



• Oversee trouble tickets and complex carrier issues • Monitor and troubleshoot network performance proactively • Address customer inquiries and technical challenges • Diagnose escalated problems and engage relevant teams • Collaborate closely to streamline support and processes

Requirements: • Minimum of 3 years’ experience in telecom or VoIP support • Solid knowledge of LAN/WAN and cloud technologies • Familiarity with VoIP and SIP environments • Excellent problem-solving and communication skills • Experience with ticketing tools like Jira

Contribute to Dialpad's success by applying your technical expertise and commitment to customer service. #J-18808-Ljbffr

📌 Senior Support Engineer At Dialpad Winnipeg
🏢 Dialpad
📍 Winnipeg