Drive excellence in customer operations as a Senior Customer Success Operations Manager at a pioneering tech firm. This role focuses on designing impactful systems to boost Net Revenue Retention and improve customer journeys.As a strategic partner to executive leadership, you will establish rigorous operational standards while collaborating with various teams to foster success across every customer touchpoint. Your leadership will empower operations to thrive, ensuring both global and local strategies align with growth goals.Key Responsibilities:
Define operational guardrails in collaboration with Global Operations
Govern the operating rhythm for effective cadences
Spearhead optimization of customer success management systems




Facilitate smooth transitions across customer-facing teams
Monitor key lifecycle phases with a focus on retentionRequirements:
At least 7 years in customer success or revenue operations
Expertise in Salesforce and familiarity with Gainsight
Exceptional data analysis and reporting skills
Ability to lead meetings and present data-driven insights
Experience managing documentation and operational frameworksBecome a critical part of transforming how the company approaches customer success and drives growth.#J-18808-Ljbffr

📌 Senior Customer Success Operations Manager Toronto (Canada)
🏢 United States Digital Space
📍 Canada