Step into a rewarding role with Compugen as a Deskside Support Analyst in Surrey, BC. Deliver exceptional onsite technical support, resolving user issues while ensuring top-notch customer service.

As a Deskside Support Analyst, you will provide face-to-face technical assistance to end users. This role emphasizes solid troubleshooting skills across platforms including hardware, software, and networking. You will assist with device onboarding, replacements, and maintaining a knowledge base to streamline operations.

Key Responsibilities: • Provide onsite face-to-face support to end users • Troubleshoot hardware, software, and networking issues • Assist users with onboarding and device replacements • Respond to Helpdesk calls during peak times • Track and document known issues and service requests

Requirements: • Experience with Office 365 and Active Directory • Knowledge of ITIL V4 preferred • Strong troubleshooting and communication skills • Valid driver’s license and vehicle for local travel • Ability to lift heavy equipment when needed

Bring your tech skills and passion for customer service to Compugen’s supportive culture in Surrey! #J-18808-Ljbffr

📌 Onsite Deskside Support Analyst at Compugen (Winnipeg)
🏢 Compugen
📍 Winnipeg