Step into a critical role as a Risk Operations Analyst in St. Catharines, focusing on user safety and fraud investigation. Your attention to detail and analytical skills will be essential in maintaining platform trust.
This position requires investigating complex cases encompassing fraud and abuse while enforcing platform policies. Your role will involve leveraging investigative tools and collaborating with teams to enhance user safety. It necessitates an empathetic approach and solid decision-making capabilities when dealing with challenging content and high-stakes scenarios.
Key Responsibilities:
• Investigate escalated reports of harmful behavior
• Review and enforce content moderation policies




• Analyze fraudulent activities and provide feedback
• Document investigative findings clearly
• Escalate critical cases and coordinate resolutions
Requirements:
• At least 6 months experience in Trust & Safety or related sectors
• Strong analytical and decision-making abilities
• High School Diploma or equivalent
• Comfortable dealing with difficult content
• Availability for rotating shifts including weekends
Apply your skills in analysis and empathy to help us ensure a safer digital platform.
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📌 Onsite Risk Operations Analyst St. Catharines
🏢 Epsilon Solutions
📍 St. Catharines