Join EQ as a Problem Analysis and Change Lead, dedicated to improving banking through effective incident and change management. This hybrid role ensures operational resilience and swift service recovery.In this key position at EQ, you will oversee incident management processes and facilitate problem resolutions that enhance banking services. Your expertise in root cause analysis and stakeholder communication will foster a culture of continuous improvement. Help us challenge traditional banking norms with cutting-edge solutions.Key Responsibilities:
Assess major incidents using the priority matrix
Drive timely restoration of services for major incidents
Update stakeholders with comprehensive service status
Manage incident documentation and root cause analyses
Develop and improve change management processesRequirements:
Bachelor’s degree or equivalent experience
Minimum 3 years in technical incident resolution
Excellent verbal and written communication skills
Knowledge of ITIL 4 methodologies
Proficient in ServiceNow, Confluence, and JiraLeverage your skills to contribute to EQ's transformation of the banking landscape.#J-18808-Ljbffr

📌 Problem Analysis And Change Lead At Eq Toronto
🏢 EQ Bank | Canada's Challenger Bank
📍 Toronto