The Role: The Office Lead is responsible for the day-to-day leadership, operational management and overall effectiveness of the office. The role ensures a high-performing, collaborative, and client-focused environment that supports the firm’s strategic objectives, people agenda, and operational excellence standards. The Office Lead acts as a key liaison between leadership, client service teams, and business support functions, driving consistency, engagement, operational efficiency and a positive employee experience across the office. Responsibilities/ Requirements: Office Leadership & Operations - Oversee the smooth and efficient day-to-day operation across multiple member firms - Increase the overall local presence and positioning in Guyana - Ensure the office environments reflects professional standards, culture and client experience expectations - Lead and coordinate office-wide initiatives, operational priorities and administrative activities - Monitor operational processes and identify opportunities for continuous improvement and increased efficiency - Support business continuity, health and safety, facilities coordination and risk management activities People Leadership & Culture - Foster a positive, inclusive and high-performance culture aligned with the business - Provide leadership, coaching and guidance to administrative and operational support teams - Support employee engagement initiatives, wellbeing activities and internal communications - Partner with HR and leadership teams on workforce planning, onboarding, employee relations and talent initiatives - Act as a trusted point of contact for employees across the office Stakeholder Management - Build strong relationships with Partners, Directors, Managers and support functions - Collaborate across service lines to ensure effective communication and operational alignment - Coordinate with regional and group-level teams on strategic initiatives and operational priorities - Support leadership in implementing firm-wide policies,



procedures and change initiatives Client & External Experience - Help ensure a professional and seamless experience for clients and visitors - Support the coordination of internal and external events, meetings and stakeholder engagements - Maintain high standards across office presentation, hospitality and service delivery Financial & Administrative Oversight - Assist with office budgeting, expense monitoring and vendor management - Support procurement and facilities-related expenditure oversight - Ensure operational activities are delivered within agreed budgets and timelines Governance & Compliance - Ensure adherence to firm policies, regulatory requirements and operational procedures - Support risk management, confidentiality and data protection standards - Coordinate office compliance activities where required Experience: - Significant experience in office management, operations, administration or business support leadership - Experience within professional services, financial services or a corporate environment preferred - Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced environment - Experience leading teams and driving operational improvements Skills and Attributes: - Solid leadership and interpersonal skills - Excellent organisational and project coordination abilities - Strong communication and stakeholder management capability - High attention to detail and problem-solving skills - Ability to work independently while collaborating effectively across teams - Strong judgment, professionalism and discretion - Collaborative and approachable leadership style - Proactive and solutions-oriented mindset - Resilient and adaptable in a dynamic environment - Strong commitment to service excellence and team success - High level of integrity and professionalism Qualification: - Bachelor’s degree in Business Administration, Management, Human Resources or a related field preferred - Relevant professional qualifications are advantageous To Note: This role will require the successful candidate to work onsite in Guyana. Full relocation and immigration support will be provided.

📌 Office Lead/ Partner (Canada)
🏢 Confidential
📍 Canada