Elevate your career with Citi as a Bilingual Client Services Specialist. Provide exceptional support in English and French, resolving client issues and enhancing their experience every day.

This intermediate position focuses on managing high-profile client portfolios. You will handle queries promptly, coach team members, and maintain regular communication with clients. Your efforts will contribute to improving processes, analyzing market compliance, and ensuring high-quality client service.

Key Responsibilities: • Manage a portfolio of high-profile clients' inquiries • Provide coaching and support for team escalations • Conduct regular client interactions and follow-ups • Communicate market issues and system failures to clients • Advocate for process improvements to enhance client experience

Requirements: • 2-5 years of customer service experience • Bilingual in English and French, proficient in both • Relevant experience in a business or financial environment • Solid project management and organizational skills • Proven analytical skills with a focus on customer satisfaction

Harness your bilingual skills to foster outstanding relationships at Citi. #J-18808-Ljbffr

📌 Client Services Specialist Bilingual (Winnipeg)
🏢 Citi
📍 Winnipeg