Work must be completed at the physical location. There is no option to work remotely.
Work setting
Urban area
Private sector
Responsibilities
Tasks
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Experience and specialization
Computer and technology knowledge
Enterprise resource planning (ERP) software
Internet
MS Excel
MS Outlook
MS Windows
MS Word
Additional information
Work conditions and physical capabilities
Attention to detail
Walking
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner
Advantages
Health benefits
Dental plan
Disability advantages
Health care plan
Paramedical services coverage
Vision care benefits
Financial benefits
Life insurance
Other perks
Free parking available
📌 Customer Service Agent Montreal
🏢 FOYERS SUPREME
📍 Montreal
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