Join the Canadian Institutes of Health Research as a Customer Focused IT Technician. Engage in providing technical support and resolving IT issues in a hybrid setting.In this exciting IT-01 level position, you will handle technical inquiries from employees, supporting various technologies—from desktops to audio-visual systems. Your responsibilities will span troubleshooting, managing service requests, and promoting effective use of technology within CIHR. Reporting to the IT Service Desk Senior Lead,



you'll play a key role in enhancing user experiences.Key Responsibilities:- Address and resolve technical support inquiries promptly- Troubleshoot issues across software and hardware platforms- Manage service requests using IT Service Management tools- Facilitate training sessions for end-users on technology- Contribute to knowledge management and service desk efficiencyRequirements:- Completed post-secondary program in computer science or equivalent- Proven experience in technical support environments- Familiarity with ITSM tools and procedures- Understanding of cybersecurity and networking concepts- Recent troubleshooting experience (within the last 2 years)Capitalize on your technical skills and customer service talents while supporting CIHR’s critical mission.#J-18808-Ljbffr

📌 Customer Focused It Technician At Cihr (Le Plateau-Mont-Royal)
🏢 Canadian Institutes of Health Research
📍 Le Plateau-Mont-Royal