Transform customer interactions at Quantiphi as a Senior CCaaS Architect, located in Toronto with a hybrid work model. Bring over a decade of experience in deploying conversational AI platforms like Google Dialogflow CX.

This role focuses on the strategic design and configuration of AI-driven customer engagement solutions. You will collaborate with architects, manage integrations, and ensure high-quality customer journeys. Emphasizing your strong competencies in chatbot development and AI technologies will be key to your success.

Key Responsibilities: • Design intents, entities,



and conversational flows for Dialogflow CX • Oversee configuration and deployment processes with efficiency • Create documentation and administration guides for internal teams • Conduct user acceptance testing and production turnarounds • Improve ongoing solutions through analytics and user feedback

Requirements: • Minimum of 10 years in relevant technologies and implementations • Advanced understanding of Google Dialogflow CX functionalities • Ability to produce explicit technical documentation • Strong time management and problem-solving skills • Knowledge of CCaaS and related platforms is preferred

Contribute to impactful digital transformations and customer service excellence with Quantiphi’s talented team. #J-18808-Ljbffr

📌 Senior CCaaS Architect at Quantiphi (Winnipeg)
🏢 Quantiphi
📍 Winnipeg