Drive customer satisfaction as a Customer Experience & Order Quality Coordinator in a leading promotional products company. Eliminate errors and enhance service for complex orders.
With a 5-Star, A+ rating as a supplier, this position emphasizes customer service and operational ownership of orders. You will lead efforts to improve communication and processes while collaborating with multiple departments to support a fantastic customer experience. Your leadership will ensure accountability and quick resolution of issues.
Key Responsibilities:
• Lead team to value and engage customers
• Address complex orders for WOW-level service
• Streamline service standards and workflows
• Own monitoring of order accuracy and escalations
• Implement sustainable process improvements
Requirements:
• Degree from college or university required
• Experience in administration and customer service
• Skills in root-cause analysis
• Proficiency in performance management
• Ability to oversee order flows and timelines
Support team growth and customer success to achieve higher satisfaction ratings.
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📌 Order Quality & Customer Service Lead (Burlington)
🏢 Aztex Enterprises
📍 Burlington