Join Xplore Inc. as a Bilingual Technical Support Specialist, where your customer service prowess meets technical troubleshooting. Help improve broadband experiences through innovative solutions.

Xplore Inc. is on the lookout for bilingual candidates to address customer needs through effective technical support. This role involves diagnosing and resolving connectivity challenges while maintaining a solid understanding of Xplore's array of products and services. You'll document customer interactions, track issues, and work alongside various internal teams to ensure swift resolutions.

Key Responsibilities:
• Provide advanced troubleshooting for internet and network services
• Collaborate with teams for escalating unresolved technical issues
• Document all customer interactions for accurate follow-through




• Uphold a comprehensive knowledge of Xplore's product offerings
• Recognize and recommend sales opportunities based on customer inquiries

Requirements:
• Must be bilingual in French and English
• Completion of post-secondary education or equivalent
• Previous experience in contact center or customer services
• Knowledge of troubleshooting methods and systems
• Proficiency in Microsoft Operating Systems; MAC/Linux knowledge preferred

Bring your bilingual expertise to enhance customer interactions and technical service delivery at Xplore Inc.
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📌 Xplore Bilingual Technical Support Specialist (Alberta)
🏢 Xplore
📍 Alberta