Become a Service Desk Technical Analyst and deliver first-line support. Help diagnose issues and enhance the IT experience for end-users through effective troubleshooting.

In this capacity, you will support users by diagnosing and resolving both hardware and software-related issues. The Service Desk Technical Analyst plays a crucial role in managing service requests and maintaining IT assets. With 1-3 years of experience preferred, this role demands solid communication skills and problem-solving capabilities in a busy help desk environment.

Key Responsibilities:
• Provide Level 1 and Level 2 technical support
• Escalate complex issues to appropriate teams
• Help maintain an organized inventory of IT assets
• Produce operational reports for service performance
• Diagnose technology-related issues efficiently

Requirements:
• 1-3 years experience in a help desk setting
• Familiarity with Microsoft OS and ticketing software
• Ability to work under pressure and prioritize tasks
• Strong interpersonal and communication skills
• Relevant industry certifications beneficial

Maximize your potential in IT support with this engaging Service Desk role.
#J-18808-Ljbffr

📌 Service Desk Technical Analyst Role (Quebec City)
🏢 Arsenault
📍 Quebec City