Social Media Content Creator & Manager (Toronto, ON, CA) This Full time on site position offers great opportunities for career growth.
About HILO HILO is a Customer Experience platform created for commercial office buildings and the people who work in them. Our technology helps building owners and operators connect with their customers, share information, promote services and amenities, build community, and create better workplace experiences. We are an entrepreneurial team with an ambitious vision: to become the world’s largest platform connecting people to buildings. We work closely with our clients, move quickly and give team members the opportunity to make a visible contribution.
The opportunity HILO is looking for a creative and resourceful Content & Community Manager to help bring building communities to life through social media, digital content, retailer promotions and community engagement. This is a hands‑on role for someone with strengths in social media management, content creation, simple short‑form video, retailer coordination and community engagement. The right person can turn everyday activity into strong stories and is comfortable working with clients, retailers and community partners. You will help manage content and social media for one of HILO’s Toronto client communities. The program will bring together building news, community events, retailer promotions, exclusive offers and other useful content across multiple digital channels. This is more than a posting and scheduling role. You will help create a connected content program that encourages participation, supports local retailers and gives people more reasons to engage with their workplace community.
What you will do Develop and manage monthly content calendars for social media channels
Create approximately 8 to 12 social‑first posts per month, including static posts, carousels, Stories, Reels and short‑form video
Write clear, engaging copy that reflects the client’s voice and brand standards
Create polished visual content using client‑supplied materials, original photography and design tools
Capture and edit simple,



engaging photo and video content using a smartphone and accessible editing tools
Adapt and repurpose content across social media channels and HILO‑powered digital platforms
Highlight building events, services, community initiatives, retailers, promotions and exclusive offers
Coordinate content needs and build positive working relationships with client contacts, retailers and community partners
Coordinate and conduct occasional on‑site content captures with clients, retailers and community partners
Present content to the client for approval and manage revisions before publishing
Schedule and publish approved content
Monitor performance and identify practical ways to improve reach, engagement and participation
Look for new content, promotional and partnership opportunities that benefit the broader community
Help HILO build a repeatable community engagement program that can grow across additional client properties
What you bring Approximately one to three years of experience in social media, content creation, community marketing or a related field, or an exceptional portfolio that demonstrates comparable ability
Strong writing and editing skills, with an eye for tone, clarity and detail
A portfolio that shows engaging social media content across a variety of formats
Experience creating social‑first content for Instagram and Facebook, including Reels, Stories, carousels and short‑form video
Strong visual judgment and the ability to work within established client brand standards
Experience with Adobe Creative Cloud, Canva and Google Workspace
Confidence capturing authentic photo and short‑form video content with a smartphone, and turning it into polished, platform‑ready posts
Familiarity with social media publishing,



scheduling and performance analytics
Strong organizational skills and the ability to manage calendars, approvals and deadlines
Professional and personable communication skills
The confidence to communicate directly with clients, retailers and community partners
The ability to work independently while staying closely connected to members of the team
A practical, entrepreneurial outlook and an interest in finding new ways to increase participation and engagement
Residence in Toronto or the GTA, with the ability to attend occasional site visits in downtown Toronto
What success looks like Establish a reliable and well‑organized content planning process
Consistently deliver high‑quality content on schedule
Build robust relationships with HILO’s client and participating retailers
Increase the range and relevance of content being shared
Encourage greater retailer and community participation
Improve social reach, engagement and audience response
Help connect content and promotions across multiple digital channels
Identify new ideas that can strengthen the program and support its future expansion
Why join HILO? Join a growing, collaborative and entrepreneurial company
Work directly with HILO’s founders and client teams
Take ownership of work that is visible in real building communities
Use both your creative and relationship‑building skills
Grow with the role as HILO rolls out the program to more clients
Compensation Compensation will reflect experience, availability and content‑production capabilities. HILO anticipates a part‑time contract arrangement, with scope and compensation to be discussed with shortlisted candidates.
Pay $25.00‑$50.00 per hour
Benefits Casual dress
Flexible schedule
Work from home
Work Location: Hybrid remote in Toronto, ON (Toronto District)
HILO welcomes applicants from a range of backgrounds and experience levels. We are most interested in the quality of your work, your judgment, your communication skills and your ability to take ownership.

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📌 Social Media Content Creator & Manager at Hilo (Ontario)
🏢 HILO
📍 Ontario