Elevate your career as an IT Operations Analyst with Air Canada, ensuring secure technology operations. Focus on troubleshooting, support for IT services, and proactive monitoring in a dynamic environment.

As part of the IT Operations Centre team, you will be crucial in maintaining Air Canada's exceptional services by managing IT systems, applications, and infrastructure. Your expertise will optimize the technological environment, working closely with various teams to solve and mitigate issues efficiently. Provide vital support for troubleshooting and incident management to ensure seamless operations for the airline.

Key Responsibilities:
• Support Air Canada's Apple device fleet
• Serve as primary contact for IT service desk issues




• Elevate and resolve service-affecting technical issues
• Coordinate communications during major incidents
• Execute operating procedures to optimize system environments

Requirements:
• University degree or technical certification
• 3-5 years experience in enterprise IT operations
• Proficient with IT monitoring tools like Dynatrace
• Certifications in relevant IT fields preferred
• Robust collaboration and communication skills

Embrace the challenge of enhancing IT operations while contributing to Air Canada's reputation for excellence.
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📌 IT Operations Analyst at Air Canada (Ontario)
🏢 Air Canada
📍 Ontario