The Assistant Store Manager isa key position within the store environment and performs a wide variety ofduties under the direction of the Store Manager. In the absence of the StoreManager, performs the duties of the Store Manager. This includes supervisingstaff, store presentation, merchandising and inventory rotation, customerservice, store sales, and store administration. This hands-on position trainsand supervises store associates and ensures a safe and healthy workenvironment.

Duties and Responsibilities
Supervisory and Team

Foster a positiveworkplace and team workplace through open communication

Motivate and inspire store associates

Cross-train store associates and volunteers to do various jobs withinthe thrift store

Provide ongoing training, feedback and performance reviews for storeassociates

Provide leadership through modeling appropriate behaviour

Learn all job functions of the store and cover off for various roleswhen required.

Respect and comply with all WINS policies and procedures, ensuring thatemployees are aware of, and comply with, policies

Use appropriate discipline when required, as per WINS' policies

Attend and participate in regular staff meetings, communicating relevantevents to the store associates

Other duties as assigned byStore Manager

Store Presentation andMerchandising

Ensure a clean andorganized store

Ensure stock is rotated regularly and merchandise is organized anddisplayed to maximize sales

Operate the store to maximize product on the sales floor

Learn and train staff on product knowledge and merchandising

Ensure consistent and quality sorting and pricing of donations

Store Sales and Profitability

Ensure product pricingrepresents fair market value

Build awareness of WINS and positive relationships with residents,businesses, and organizations in the neighborhood





Customer Service

Set example in customerservice for employees, welcoming and responding to customers in a courteous andhelpful manner

Ensure customer concerns are addressed in a timely and professionalmanner

Create a non-judgmental and supportive environment for WINS referralclients and customers

Store Administration

Maintain cash handlingprocedures and standards to record, balance, and deposit daily sales, reportand document any variances in cash

Order supplies and maintain appropriate supply levels

Health, Safety, and Security

Ensure and maintain asafe working environment for employees in the store

Report any workplace incidents on a timely basis

Secure store premises on a daily basis

Ensure donations and garbage left outside store premises are picked upin a timely manner

Ensure that loss prevention processes and policies are consistentlyimplemented

Job Skills

Strong communication,interpersonal and coaching skills

Strong customer service focus

Ability to motivate and supervise staff

Previous experience in a retail or customer service environmentpreferred

Physically fit with the ability to properly lift heavy items

Demonstrated ability to prioritize and multitask

About Us
Join an organization that is making a difference in the lives of thousands of Calgary women and their families. The Women in Need Society (WINS) is a Calgary-based charity dedicated to providing essential programs,



resources, and connections that help women thrive. Guided by our Mission of connecting women and their families with the resources they need to build stability andresilience;WINS works every day to create opportunities for women to move from crisis to community.

Together with donors, government, and community partners, WINS provides wrap-around support to women experiencing abuse, poverty, social isolation, or homelessness. Our Vision is to build a community where all women are thriving and creating resilient families. As part of our commitment to sustainability and empowerment, WINS also operates a successful social enterprise through our WINS Thrift Stores and the MORE Store by WINS. These stores provide Calgarians with affordable shopping options, create meaningful employment opportunities for women, and help fund our charitable programs. By shopping and donating to WINS, Calgarians support local families while being kind to the environment.

At WINS, y your work has purpose and you will find a workplace where your expertise is valued, your ideas are welcomed, and your work contributes to meaningful, measurable change.

The culture at WINS is built upon our values. These values are at the heart of who we are and how we serve our community.

Integrity: Our actions match our words. We do what we say and say what we mean. Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences. Sustainability: We care for people and the planet. Our actions today impact our world tomorrow. Collaboration: We are better together. Working as a team, we strive for excellence in all we do. Innovation: We imagine the possibilities. We continuously strive toward greater impact.

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📌 Assistant Store Manager (Alberta)
🏢 WINS (Women In Need Society)
📍 Alberta